Privacy Policy

Last updated: April 2026

The Lunch Club ("we", "us", or "our") operates thelunchclub.in (the "Service"). This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or become a member.

1. Information We Collect

We collect information you provide directly when you register or contact us:

Identity data: Full name
Contact data: Mobile number, work email address
Professional data: Company or office name
Location data: Office delivery address and pin code
Financial data: Wallet balance and transaction history (no card or bank details are stored — payments are processed by Razorpay)
Usage data: Pages visited, sections viewed, and features used (anonymised, no cookies)

2. How We Use Your Information

To create and manage your membership account
To process orders and deduct amounts from your wallet
To send order confirmations and status updates via email and WhatsApp
To send pre-order reminders and menu updates (you may opt out at any time)
To respond to your enquiries
To improve our service and understand usage patterns

3. Legal Basis for Processing

We process your data on the basis of contractual necessity (to deliver the service you have signed up for) and legitimate interests (to operate and improve our business). Where required, we will request your consent separately.

4. Data Sharing

We do not sell, rent, or share your personal data with third parties for marketing purposes. We share data only with:

Razorpay — for secure payment processing (governed by Razorpay's privacy policy)
GoDaddy — our hosting provider (servers located in Asia data centre)
Meta (WhatsApp) — for order notifications via WhatsApp Business API

5. Data Retention

We retain your personal data for as long as your membership is active and for a period of 3 years thereafter for financial record-keeping purposes. You may request deletion at any time (subject to statutory obligations).

6. Your Rights

Under the Digital Personal Data Protection Act 2023 (India), you have the right to:

Access the personal data we hold about you
Correct inaccurate personal data
Request erasure of your data (where no legal obligation to retain exists)
Withdraw consent for communications at any time
Nominate a person to exercise these rights on your behalf

To exercise any of these rights, contact us at: order@thelunchclub.in or WhatsApp: +91 90713 33711

7. Security

We implement appropriate technical and organisational measures to protect your data, including encrypted connections (HTTPS), hashed credentials, and access controls. Passwords are never stored in plain text.

8. Cookies

Our website does not use tracking cookies or third-party advertising cookies. We use anonymised session identifiers for analytics purposes only — no personally identifiable information is stored in these.

9. Children's Data

Our service is intended for working professionals and is not directed at children under 18. We do not knowingly collect data from minors.

10. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date. Continued use of the service after changes constitutes acceptance.

11. Contact

For any privacy-related questions or requests:

Email: order@thelunchclub.in
WhatsApp: +91 90713 33711
Address: Indiranagar, Bengaluru — 560038, Karnataka, India